The Oxcel Credit Guide and Privacy Consent outlines critical information brokers must communicate clearly to clients when providing financial services. This guide ensures brokers meet legal obligations and transparency standards.
1. Credit Guide Overview
The Credit Guide explains the services offered by Oxcel Pty Ltd under the National Consumer Credit Protection Act 2009 (NCCP Act), governing lending, leasing, and finance broking.
Oxcel Pty Ltd Information:
ABN: 58 622 168 316
Australian Credit Licence Number: 547719
Contact: 1800 010 001 | [email protected]
Address: 1305/401 Docklands Drive, Docklands, Melbourne VIC 3008
2. Services and Lenders
Oxcel provides access to various credit products:
Home loans
Investment loans
Personal loans
Credit cards
Consumer leases
Main lenders include:
ANZ
NAB
Westpac
CBA
La Trobe
Macquarie
3. Broker Responsibilities
Brokers must:
Make reasonable inquiries about the client's financial situation and objectives.
Verify client information to ensure credit suitability.
Clearly disclose fees and commissions.
Provide clients a copy of their preliminary credit assessment upon request (up to seven years post-service).
4. Fees, Charges, and Commissions
Oxcel Pty Ltd itself does not charge fees for its brokerage services.
Individual brokers may charge a service fee, which must be disclosed in advance.
Brokers may receive commissions from lenders (details available upon client request).
Referral fees may be paid to third parties such as accountants, real estate agents, and lawyers (not charged to clients).
5. Complaint Handling
Internal Dispute Resolution:
Complaints should first be directed to Oxcel’s Complaints Officer:
Phone: 1800 010 001
Email: [email protected]
Address: 1305/401 Docklands Drive, Docklands, Melbourne VIC 3008
Complaints are acknowledged within two business days and resolved promptly.
External Dispute Resolution:
If internal resolution fails, complaints can be escalated to the Australian Financial Complaints Authority (AFCA):
Phone: 1800 931 678
Email: [email protected]
Website: www.afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
6. Privacy Consent
Collecting Personal Information:
Personal information is collected to:
Provide appropriate financial products and services.
Offer relevant product information and promotions.
Sharing Personal Information:
Brokers may share client information with:
Oxcel Pty Ltd
Mortgage managers and lenders
Accountants, solicitors, conveyancers, and other professional service providers
Government regulatory bodies
Client Rights:
Clients have the right to access and correct personal information held by Oxcel.
Contact Oxcel at 1800 010 001 or [email protected] for inquiries or corrections.
Credit Reporting:
With client consent, brokers may obtain credit reports to assess creditworthiness.
Electronic Communications:
Clients consent to receiving electronic communications, acknowledging responsibility for checking provided email addresses.
Need Further Assistance?
Contact Oxcel:
📞 1800 010 001
Complying with these guidelines ensures legal compliance, transparency, and maintains the trust of clients.