The Oxcel Pty Ltd Broker Code of Conduct outlines essential standards and expectations for loan writers to ensure professionalism, compliance, and integrity in all business activities.
This guide clarifies the expectations, responsibilities, and processes for Oxcel brokers to maintain compliance and uphold professional standards.
1. Purpose of the Code of Conduct
The Oxcel Code of Conduct:
Defines the minimum standards expected from brokers.
Builds trust between brokers, clients, and the broader mortgage industry.
Protects the reputation of Oxcel Pty Ltd.
2. Broker Responsibilities
Brokers are required to:
Stay informed about current laws and regulations.
Conduct thorough client interviews and identity verifications.
Recommend products that suit client needs and circumstances.
Keep comprehensive records of loan applications.
Use Oxcel’s designated software for managing applications.
Handle client complaints quickly and respectfully.
Attend mandatory training sessions.
2. Managing Conflicts of Interest
All conflicts of interest, including commission structures and referrer relationships, must be:
Clearly identified and disclosed.
Managed to prevent negative impacts on customer outcomes.
Transparency ensures impartiality and maintains trust in broker-client relationships.
3. Obligations for Continuing Professional Development (CPD)
Oxcel brokers must:
Fulfill minimum CPD hours annually.
Engage proactively in ongoing education to stay competent and informed.
CPD ensures brokers stay knowledgeable, effective, and compliant.
4. Maintaining Professional Conduct
All brokers must:
Treat clients, lender representatives, and colleagues courteously and professionally.
Maintain confidentiality of client data and sensitive information.
Immediately disclose and manage any potential conflicts of interest.
4. Managing Conflicts of Interest
Conflicts of interest, such as those arising from commissions or referral relationships, must be clearly disclosed and managed transparently to ensure they do not compromise client outcomes.
5. Inappropriate Behavior and Harassment
Oxcel brokers must uphold a professional workplace by:
Avoiding inappropriate behaviors, including harassment and discrimination based on race, gender, sexuality, disability, age, or religion.
Reporting incidents promptly if they occur.
Oxcel takes reports seriously, investigating promptly, confidentially, and fairly.
6. Agreement to Compliance
By signing an agreement with Oxcel Pty Ltd, brokers confirm that they:
Understand and agree to abide by the Code of Conduct.
Ensure all staff under their supervision comply.
Acknowledge that non-compliance may result in termination of their relationship with Oxcel.
7. Need Assistance?
For questions about compliance, conduct, or professional obligations, contact:
📧 Email: [email protected]
📞 Phone: 1800 010 001
🌐 Oxcel Compliance Resources
Following these guidelines ensures compliance, maintains professional integrity, and supports a trustworthy relationship with clients.