Workflow tasks checklist
Use the below checklist to help you improve, add to and complete tasks and interactions once you have created the client account in Infynity, through the Loan Application process.
New Opportunity
☐ Phone client - initial introduction, obtain clients preferred contact method.
☐ Make appointment with client, conduct initial interview.
☐ Issue Credit Guide via Infynity.
☐ Issue NCCP Quote (if charging a fee).
☐ Flag client account with profiles including Referrer details.
☐ Add client to marketing lists.
☐ Add file note with referral information.
☐ For new purchases advise clients to obtain Insurance, offer Honey Insurance and Utilities Select.
☐ Discuss and confirm client has sufficient life or mortgage insurance and make necessary referrals and notes as required.
☐ Set up for SMS birthday messages.
☐ Update Infynity notes.
Complete fact find
☐ Request client complete Fact Find.
☐ Complete credit check as required.
☐ Review information received and conduct fact find interview.
☐ Update Infynity notes.
Pre-qualification
☐ Confirm receipt of required supporting documents.
☐ Make a reasonable enquiry into clients living expenses.
☐ verify declared client information against supporting documents (eg. Income verification via wages credits to bank accounts and pay slips, expense verification against provided bank statements).
☐ Complete initial servicing.
☐ Discuss an exit strategy for any applicants in their 40's (if required).
☐ Complete funding calculator to ensure clients have sufficient funds to complete this settlement.
☐ Update Infynity notes.
Compare products
☐ Create client notes.
☐ Assess Lender credit policy.
☐ Discuss any lender specials.
☐ Compare products based on loan requirements.
☐ Complete refinance comparison questions and calculator for all refinance loans ($ for $ refinance value).
☐ Prepare lender servicing calculator and upload into Infynity (lender service calculator to be obtained via Lender Broker Portal).
☐ Update Infynity notes.
Complete SOCA
☐ Complete SOCA and present to clients, ready for client signing.
☐ Update Infynity notes.
Prepare submission
☐ Check for return of signed SOCA, make sure it has been signed and dated by all applicants either wet signature or electronic signature.
☐ Check for return of signed NCCP Quote (if charging a fee).
☐ Check no changes to recommended product, Lender or any information within the SOCA.
☐ Validate details within SOCA loan submission.
☐ If ordering valuation upfront, follow Lender specific valuation ordering process.
☐ Prepare Lender cover sheet.
☐ Update Infynity notes.
Loan submitted
☐ Validate fields within AOL.
☐ Print lender application Pack for client signing.
☐ Confirm receipt of signed Lender Pack.
☐ Upload supporting documents into AOL.
☐ Submit the Loan application to Lender.
☐ Confirm receipt of submission lodged.
☐ Check Lender SLA.
☐ Confirm with clients the submission and discuss the Lender SLA to set expectations.
☐ Update Infynity notes.
Conditional approval
☐ Confirm pricing, loan amount and product and security are correct.
☐ Phone client to discuss conditional approval.
☐ Follow up any outstanding requirement/documents as requested by lender.
☐ Advise client once valuation has come back and discuss any changes.
☐ Update Infynity notes.
Unconditional approval
☐ Phone client to confirm unconditional approval and advise of next steps.
☐ Advise related parties of the approval (RE agent, Solicitor, Accountant etc).
☐ Email clients and related parties the approval letter.
☐ Update Infynity notes.
Loan Offer Sent
☐ Confirm issue of loan offer and documents, check with client has received electronically or physical documents for signing and review with client.
Loan Offer Received by Bank
☐ Follow up return of signed Lender Loan Offer and mortgage documents.
☐ If refinancing, ensure client has completed in full and signed Discharge of Mortgage for outgoing lender
Settlement booked
☐ Follow up settlement is booked.
☐ Confirm funds to complete are still available.
☐ Update Infynity notes.
Loan settled
☐ Phone client to advise of the settlement confirmation and congratulations.
☐ Check client has access to online banking.
☐ Arrange for card or gift basket for clients.
☐ Check all supporting documents, have been uploaded into Infynity.
☐ Send customer experience survey and ask for review and referral to family and friends.
☐ Add clients to future marketing as part of Customer Care post settlement.
☐ Follow up any other product or service referrals.
☐ Update Infynity notes.
Disclaimer: This information is current as at the time of each QRG publication. It is a general information guide only.