Horizon2 Module 4: Creating a New Application

This module will take you through the process of creating and entering an application in Horizon2.

By the end of this module you will be able to:

Enter an application in Horizon2

Send the Privacy Consent, Credit Quote and Credit Guide electronically

Run a credit check

Complete a Glass’s search

Attach documents to a deal

Topic Summary

4.1 Starting a New Application

4.2 Application Tabs

4.3 Save Application

4.4 Print Application

4.5 Exiting an Application or Lead

4.6 NCCP Disclosure Documents and Privacy Consent

4.7 Running a Credit Report

4.8 Requesting Bank Statements

4.9 Splitting Living Expenses

4.10 Notes

4.11 Attaching Documents

4.12 Generating a Tax Invoice Request

4.13 Quick Quote

4.14 Calculators

4.15 Glass’s Search

4.17 Default View

When ready to enter an Application into Horizon2 click on the home screen or then located in the top right of the screen. This will open a new application on Summary tab. Summary tab is a short summary of the application. It captures applicant name, contact details, how you got the deal and where from, as well as the asset type. Also a brief summary of the loan including total NAF and products sold. The Summary tab is where you can allocate the Loan Writer, broker, to the application.

To allocate a Loan Writer click on ,a pop up box will display. From a drop down box select Region and Writer then click . A Region is the Branch/Team the broker belongs to.

Click Start Application to access the next tabs.

Within an application there are 12 different tabs used to prepare the application for lodgment and compliance management:

Summary Customer data capture tabs

Applicants

Financials

Security

Products

Preliminary Assessment *Consumer Applications Only*

Commissions/Fees File management tabs

Notes

Documents File management tabs

Settlement Checklist Audit and Compliance management

Audit Checklist

Systems Log

There are 2 ways to navigate through these tabs:

Applications will auto save every 5 minutes. Best practice is to select before going to a new tab or exiting the application being worked on.

There are 2 save buttons in an application. There is an icon at the top of the application near the deal status. There is a at the bottom of the application as you move to the next tab.

From within an application you can print. The print application icon is found next to the lead number at the top of every page. Once you click this button a printable version of the application will display. Select , top right hand corner, for application to print.

When finished in an application or a lead you can close it by clicking on the exit icon,

, located in the top right corner.

From within an application:

From within a lead:

You need to confirm that you want to leave the page, click Leave.

Next tab is Applicants tab. This tab captures all applicant information. On this page you will complete:

Applicant Name * (if not completed on the Summary)

Contact Details (if not completed on the Summary)

Sending of the Privacy, Credit Quote and Credit Guide

Date of Birth*, Marital Status*, Dependents*

Citizenship* and Residency Status*

Driver’s Licence*, Medicare Details and Passport Details

Current & Prior Address* ( 3 years mandatory)

Employment History* (3 years mandatory)

Credit Report Search

Request Bank Statements

Reference

NB: *means fields are mandatory.

To add Current & Prior Address start typing the address into Address box and Horizon2 will search for address from Sensis Total Check to validate the address. Then enter in Length (Years), Length (Months), Housing Status (Boarding, Renting, Own Home, Own Home Mortgage, With Parents, Caravan, Other). Horizon2 will run a validation for 3 years Residential History.

When entering in Current Address you will be able to enter the financial amounts. What you enter depends on the Housing Status you have selected. If you select Own Home Mortgage you can enter:

Estimated Value

Outstanding Balance

Bank

Repayment Amount

Repayment Frequency

If you select Renting you can enter:

Amount

Frequency

This information then carries over to the Financials tab.

To add Employment History select the Employment Basis field (Full Time, Part Time, Contract, Temporary, Casual, Student, Self Employment, Other) click . A screen will then display asking Occupation, Company Details, Length, Contact Information, Contact Person and Employment Income.

If your business has elected to use the Income Adjusted HEM Safety Net another field will appear after you save the customers employment details prompting you to capture their Gross Monthly Income Amount.

To add a Reference select . Then select whether the reference is a Person or a Company. Then add Reference Type (Personal, Relative and Agent), name and contact details. One Reference needs to be added to the application before the deal can be Submitted.

Next is Financials tab. This tab will capture:

Asset’s

Liability’s

Income

Expenditure

To add an asset, first choose Asset type from a drop down list:

Financial Asset (Managed Funds, Shares and Debentures, Superannuation, Term Deposit, Transaction Account, Cash, Receivables)

Real Estate Asset

Non Real Estate Asset (Motor Vehicle and Transport, Hospitality and Leisure, Agricultural, Aircraft, Cleaning, Earth Moving, Mining and Construction, Encumbrance, Home Contents, IT and AV Equipment, Materials Handling and Lifting, Medical, Office Equipment, Plant, Equipment and Industrial, Tools of Trade, Other)

To add an asset, choose the correct asset type from drop down box then select

Then select Asset Type from a drop down box.

Then add in the value and tick box for the correct asset Owner.

NB: If there is only one Applicant, box will automatically be ticked.

When selecting asset type of Real Estate or Non Real Estate you must complete Is the asset financed? section. If asset is financed enter loan details.

NB: The housing status of Own Home Mortgage will automatically populate Yes to asset financed and default liability type to Mortgage Loan.

Next step is to add in any liabilities. To do this select . You will then need to add in Liability Type from a drop down box.

You are required to enter in Outstanding Balance, Repayment Amount, Repayment Frequency and Bank when applicable. You must select Owner if there are multiple applicants.

Income is the next financial to enter. Income for applicant’s current employment and rental properties will carry over from where they have previously been entered. To enter in a different income amount click on and select the Income Type:

Last step with financials is to add in any expense. General Living Expenses will already populate and just need to be edited. When you edit the General Living Expenses enter in Itemised Living Expenses:

Utilities and Rates (Water and sewerage, Gas, Electricity and Local Government rates for residence)

Communication (Mobile and Fixed Phone, Internet)

Clothing and Footwear

Food and Beverage (Groceries incl. alcohol and tobacco)

Medical and Health (Medical bills, Allied Health Services, Medicines, Pharmaceutical products)

Transport (Cost of running vehicle to be financed (fuel, registration, insurance, servicing) Parking fees, Road tolls, Public Transport)

Recreation/Entertainment (Dining and Takeaway meals, Subscriptions, and Memberships, Pay TV, Gambling, Pet expenses)

Childcare and Education (Childcare, Government primary and secondary schools, Tertiary education)

Insurances (Home and Contents (for residence), Personal Belongings, Travel Insurance )

Any liabilities will populate as an expense as well i.e. a personal loan will show the amount left on the loan as the liability and the repayment amount as the expense.

To add in an Expense, click and select the Expense Type from the list.

Once you have completed all Financials move to the next tab.

Next is the Security tab. This tab is where you enter in details of the asset being financed. This information is linked direct to Glass’s. If Referrer and basic car details have been entered on the Summary tab this will copy across, otherwise you can enter these details here. The next section works just like the Glass’s website. From drop down boxes select:

Variant

Series

Description

Once you have completed these fields it will search for the NVIC. Once it finds the NVIC details the asset will display similar to Glass’s and will also show a picture of the asset you looked up.

If you enter in Kilometres you will be able to see the kms adjustment in the price section on the Security tab.

For some applications you will be required to enter:

Vendor Details (if Vendor is different from Referrer)

Asset Registration State

Compliance Date

Last section on this page is Asset Cost Details where you enter:

Total Cost of Asset

Trade In (Value, Year, Make, Model)

Payout (Payout Amount, Lender, Original Amount, Monthly Repayment)

Deposit Paid

Once all of these are entered you will then be able to see Final Position.

Next tab across is Products. On this tab enter:

Warranty and Insurances Sold

Lender Details

Loan Details

This tab displays either a positive or negative surplus for the applicant.

To enter in a Warranty or Insurance, select . Horizon2 will populate fields to be completed. These fields will start filtering based on the information being entered ie. If your Asset Type is Motor Cycle you will only see products that can be sold for Motor Cycles. If Asset Type is Passenger Vehicle you will see products available for Passenger Vehicles.

Next section on this tab is the called Financial Details. In this section select:

Loan Sub Type* (Secured,

Unsecured, Lease)

Document Level (Full Doc, Lo

Doc, No Doc)

Lender*

Product Name*

After you select all of the above, fees will then populate based on product chosen. Some fees will be locked down meaning that you cannot change fee amounts. Other fees will be updatable. Some fees may not apply to all loans, so you will need to either tick or untick Apply box.

The last section on this page is the Loan Details. This section calculates NAF (Incl. GST) based on Asset cost to be financed, Fees & Brokerage and Insurance Premium. Here you enter:

Loan Duration*

Retails Rate, Discount and/or Customer Rate*

Fixed/Variable Rate (if relevant to supplier selected) *

Balloon*

After these are entered Horizon2 will calculate Monthly Repayment amount.

Preliminary Assessment is the next tab. Preliminary Assessment will assist in completing a capacity assessment.

To complete Preliminary Assessment:

Provide a clear client objective

Take reasonable steps to verify applicants financial situation

Sign

To sign Preliminary Assessment click on , a new box will display. Right click on your mouse and start signing then click . Your signature will then display. Click

Once you have saved it a copy can be opened at the top of Preliminary Assessment tab.

Once you have completed a Preliminary Assessment click on the Submit Applcation icon , .A loan summary will display. Check all the details are correct then scroll down to the bottom and select or . Once you have submitted you will get a message telling you the deal has been submitted.

Application Status will change to . You will not be able to edit deals at all when it is in this status.

Once you have heard from the lender that the deal has been approved change the status to . If the deal has been declined you can either change to another lender where appropriate or change deal status to or .The below message will then display detailing items that can be edited.

When your deal is approved update Products tab with Commissions including:

Finance Commissions

Policy Numbers (if insurances/warranties are sold)

Financier Reference Number

Go to the Commissions/Fees tab and add in any Expense – Referrer Commission or Holdbacks.

Attach paperwork on the Documents tab and complete Settlement Checklist by answering Yes, No or N/A to all the questions. These questions are customisable on a company basis.

Once completed, the Deal can be settled in Horizon2. Once deal is settled it cannot be edited.

To settle the deal, click application status of . In Main Status drop down box select Settled, enter the Settlement Date then click . A message displays saying the deal has settled, click .

Horizon2 has the ability to store, generate and send NCCP disclosure documents and Privacy Consent. These documents are customisable for each company.

From within an application you can send your applicant a Privacy Consent and Credit Quote. Enter the Applicant Name and Contact details, including an email address, in the application. On Applicants tab Send Document(s) or Generate Document(s).

To send Privacy Consent and Credit Quote tick boxes and select . Then you will be able to see the date, time and whom the Privacy and Credit Quote email was sent to and by.

You will then receive an email letting you know that the Privacy and Credit Quote have both been sent to the applicant.

The applicant will get an email with a link for them click on to read and sign the Privacy Consent and Credit Quote.

Once they have clicked on the link and signed the documents Horizon2 will alert you in 3 ways.

1) If you are working on an application in Horizon2 a message will pop up stating the app number that the documents belong to.

2) When you are in Horizon2 you will see a notification bell near the left side of the screen. When you have a notification, this bell will have a green circle with the number of notifications you have. Click on the bell and it will show the notification.

3) Horizon2 will send an email to you, the broker who sent the Privacy email, advising that the documents have been signed and returned. The email will have PDF versions of the Privacy Consent and the Credit Quote

Once you have received notifications Privacy Consent Signed and Credit Quote Signed boxes will be ticked and the Signed Date field will be filled in. Most Privacy Consents have a clause stating that if you sign the Privacy you agree that we can market to you. Based on that when a signed Privacy is returned the Marketing Opt In box will automatically tick. You can untick this field at any time when the customer opts out of marketing.

Signed Privacy Consent and Credit Quote will then be saved in Documents tab under Compliance Documents.

Applicants will get an email with signed copies of Privacy Consent and Credit Quote for their records.

If your business chooses to, you can turn on a function that will send a PDF version of your Credit Guide in the initial email with the link to sign Privacy Consent and Credit Quote to all applicants. If you do not want to use this option you can email the applicant a copy of the Credit Guide from Documents tab.

To do this click on the first button then select Send Generated Document. You will then be asked to confirm if you want Credit Guide being sent, click and the email will send to the applicant. You will then be able to see that the email was sent and date and timed stamped.

Horizon2 has the ability to store, generate and send a Credit Proposal in an application. These documents are customisable for each company. You will not be able to generate the Credit Proposal until the Primary Assessment has been signed.

From within an application, you can send your applicant a Credit Proposal in the Documents Tab. Select the button.

Select Credit Proposal as the document type, and the applicant’s name.

Select the generate doc button.

It will download the document in word format, where you can manually enter a negotiated fee if applicable and save this.

Send the document to your customer by selecting the button with three dots to the right of the document. Select Send Generated Document.

You will be able to see a history of any previously generated or attached Compliance Documents from within the documents tab of your Horizon2 application

In the Documents tab click on to see when and who supplied or updated the attached Compliance Document.

From within an application in Horizon2 you will be able to run a Credit Report. The will appear after the below details are filled in:

Applicants Name

Date of Birth

Drivers Licence Details

Address

Signed Privacy

If you do not see the below option come up please make sure that you have all of the above details entered. To run a credit report select . Once the credit report runs and comes back you will see the below. To open credit report select and report will

open.

Credit report will also save in Documents tab and will be date and time stamped.

If your business has access to BankStatement.com via you can send an email to your applicant via Horizon2 with the link. On the Applicants tab if you have Privacy Consent Signed ticked a box called Bank Statements will appear under Credit Report Search. From this box you select the number if months you are requesting statements for (3, 6 or 12 months depending on your Illion Subscription) then click

The applicant will then receive an email containing the link for Bank Statements.

Once your applicant has sent the bank statements you will receive a notification in the bell. You will be able to view the bank statements on the Documents tab and the Applicants tab.

If your applicant is Married or in a De Facto relationship Horizon2 will allow you to capture Split General Living Expenses. When entering General Living Expenses you will see a tick box labeled Split Living Expenses. When you tick this box you will need to enter in the Net Salary Amount and the Frequency of the Spouse Income.

The living expenses will then calculate half the expense and display as the total General Living Expense amount.

You will then see that a split has been applied on the Preliminary Assessment under the Capacity Assessment.

On the Summary, Applicants, Financials, Security and Products tabs there is a

section called Comments on the right side of the screen.

This is to be used for any notes about the application. To enter a note start writing in the Write a comment section. Once you have written your notes or comments click on or press Enter on your keyboard.

Your note will display in 2 places.

1) Your note will show in the Comments box on the tab that you entered

the information in

2) Your notes will show on the Notes tab

You can enter as many notes as you want in the Comments section on each

tab. Notes will display in the order entered.

The notes on the Notes tab display like the below picture. To open up the note click on . Notes will

have the name of the User that entered the note and date they entered it. Notes on the tab appear in alphabetical tab order. Tabs that have multiple notes entered will appear in the order that they were entered.

On Notes tab there is the ability to print all the notes. To print notes, go to Notes tab. A list of notes that you have entered displays. To print select which is found above the list of notes. Notes will then open in a printable version in a new tab. Click from top right hand side of screen.

The Documents tab has 2 different sections to attached documents to:

Compliance Documents

Supporting Documents

Documents can only be attached in the below formats:

doc

docx

pdf

jpg

jpeg

png

bmp

xls

xlsx

Documents can be attached in a few different ways:

Automatically

Drag and drop

Clicking on or

Automatically

When Privacy Consent and Credit Quote are sent from Horizon2 and are sent back electronically by the applicant these documents will automatically attach to the Compliance Documents section.

There are 3 documents that will attach automatically here:

Privacy Consent

Credit Quote

Credit Report

If you run a Credit Check or request Bank Statements through Horizon2 they will automatically attach to the deal twice. One where your request the document and one in the Supporting Documents section.

Drag and Drop

If you save a document on your desk top or drives you will be able to drag the document from your desk top or drives to the correct section on Documents tab. You will get the below message saying the file is uploading.

Once the document has finished uploading the following screen will display. The Document Name will default to the name of the document you are attaching. All you need to enter is the Document Type from a drop down list and click . Document Types are:

Bank Card

Drivers Licence

Invoice

Medicare Card

Miscellaneous

Passport

Payslip

Pension Card

Utility Bill

Credit Report

NB: More documents types can be added if your business requires them.

When attaching a Compliance Document you will also need to:

Select applicant the compliance document belongs to (can only attached one type per applicant)

Add date the compliance document was received

Add name of the broker that received the compliance document

Click on or

Click on the or buttons the same screens will appear. You will need to complete all fields and then select to find the document you are attaching, then .

You can generate a tax invoice request in the Security tab of an application to provide to the dealership.

On the security tab, click the button.

Information entered in the application will automatically populate and can be edited if needed. Importantly, select whether the invoice to field should show the customer or lenders details. Click When you are ready and the request will download the PDF for you to email to the dealership.

On Summary tab there is button to do a . The Quote will ask for:

Purchase Price*

Trade In Price*

Deposit*

Residual/Balloon*

Interest Rate*

Term*

Arrears/Advance

Once you add in all the details above you will see a calculation for:

Amount Financed

Monthly Repayment

NB: If you are quoting Warranty and Insurance you will need to add them into Purchase Price amount.

Quick Quote information will copy over to Products tab under relevant heading.

Under Other Tools on the Navigation menu is an option called Calculators. When you click on this a new window will open with some different Financial Calculators. There are 5 calculators in total:

Quick Calculator

NAF

Term

Residual

Rate

Quick Calculator is the first calculator you see. This calculator will help you work out the Amount Financed and Monthly Repayment. For this calculator you are required to enter:

Purchase Price*

Trade in Price*

Deposit*

Residual/Balloon*

Interest Rate*

Term (Months)*

Arrears/Advance (defaults to Arrears)

NAF is the next Calculator. This calculator will work out the NAF and Total Cost for an applicant. For this calculator you need to enter:

Repayments*

Term*

Rate*

Residual*

Arrears/Advance (defaults to Arrears)

Term calculator is the next calculator across. This calculator will help work out a Term for an applicant if they come and ask “how long will it take if I purchase a car at this price and want my monthly repayment to be no more than $400”. For this calculation enter:

NAF*

Rate*

Repayment*

Residual

Arrears/Advance (defaults to Arrears)

These details will then calculate Term and Total Cost.

The next calculator is Residual. For this calculator you need to enter in:

Term*

Rate*

NAF*

Repayment*

Arrears/Advance (default to Arrears)

These details will then be used to calculate the Residual and Total Cost.

Rate is the next calculator. The calculator will calculate the rate based on:

NAF*

Repayments*

Residual*

Term*

Arrears/Advance (default to Arrears)

The calculator will then calculate a Rate and Total Cost.

You can complete a Glass’s Search three ways in Horizon2. They are:

1. From within an application

2. From the navigation menu under Other Tools

3. From the Home screen

From within an application

The Security tab from within an application is where the Glass’s search is completed. For more information please refer to page 19.

From Other Tools

Under Other tools below the Navigation menu is a link for Glass’s Search.

When you click on Glass’s Search a new window will open.

Start by picking the Condition of the car (New, Used or Demo)

Select the Motor Vehicle and Transport Type

Select the Make, Model and Year

Select the Variant and Series from a drop down box.

Select the Description from a drop down box

After the Description is selected, Horizon2 will search for the NVIC. When it finds the NVIC it will populate it in the NVIC box.

The car details, standard features and price field will appear in boxes under the details you have just entered.

Horizon2 has an Advanced Search function, located above . When you click on the Advance Search icon, ,a pop up will open for you to enter the search criteria

Advance Search options are:

Applicant Name

Company/Trust Name

Email

Mobile

Work Phone

Home Phone

Address

Referrer

Motor Vehicle and Transport Type

Make

Model

Lead Number

The Value column is where you enter the details you want to search for then click . Horizon2 will them complete the search from the entire database. Date Ranges do not apply to this search.

If you are working on a smaller screen the Advanced Search option will appear in a drop down box from the search button like the below.

On the Applications tab you have the ability to save views and set one view as the default view. When you log into Horizon2 you see all the deals that have been entered. Saving views reduces the need to search for your deals and saving a default view mean you will see only the deals you want to see when you click on the Applications tab.

To save a view select the below fields that you want displayed:

Loan Writer

Status (can select multiple)

Region

Then click and . You will then need to give your view a name and click . The view will then appear in the view drop down box located next to the button You can create as many views as you like. To set or edit views click and a pop up will open. Here you can select a view from the View List and it if you no longer need it. To set your Default View select the view you want as your default from the drop down box and click . You will now see this view every time you go to the Application Management tab.